Frequently Asked Questions
What is Royal Albert Hall Organ?
Royal Albert Hall Organ is a sample library, which means we’ve recorded each note of the organ and packaged it all together into an instrument you can play using your own computer. Royal Albert Hall Organ is designed to be accessible to both curious enthusiasts and professional composers alike.
What software do I need to use Royal Albert Hall Organ?
Royal Albert Hall Organ runs in Native Instrument’s free Kontakt 6 Player, and can be downloaded and installed through Native Access. For the most hands-on experience, Royal Albert Hall Organ is also fully compatible with NKS devices, which also makes it accessible to blind and visually impaired musicians.
How do I install Royal Albert Hall Organ?
After purchasing Royal Albert Hall Organ on our website, you’ll receive two emails; a receipt, and download instructions which will include your serial number. This serial number is unique to you and can be entered into Native Access, where you’ll be able to download and install the product. Please see our installation guide for a step by step walkthrough of the process.
Do you offer discounts for educational use or bulk purchase orders?
We’re very happy to support students and teachers at accredited educational institutions, and to accomodate companies looking to place bulk orders. Please read our Educational & Volume discount policies for more details.
Can I use Royal Albert Hall Organ on multiple computers?
Yes, Royal Albert Hall Organ can be used on up to three computers by a single user. If you’re unsure, read our User Agreement and our Educational & Volume policies for more information.
What is your refund policy?
Unfortunately we cannot offer refunds for digital products; all sales are final. For tutorials and and more information about the instrument, check out our series of videos on YouTube. If you’re experiencing difficulties, get in touch below and one of our team will be more than happy to assist you personally.
Contact Us
If your question isn’t answered above, you can contact us using the form below. Whether you’re a new customer with questions about the product or a power-user with feature requests and feedback, we’d love to hear from you.
If you need technical support, please try to include as much information as possible. Your DAW, operating system, Kontakt version and order number are all details that will help us reproduce your experience and provide the best assistance.
